Return & Exchange Policy
We want you to feel confident shopping with us. While fragrance items are delicate and subject to strict hygiene standards, we provide fair options for returns and exchanges under the following conditions:
🔹 Unopened Items
Unopened and unused items may be returned within 14 days of delivery for store credit only.
To qualify, products must be returned in their original, sealed packaging and in resellable condition.
Customers are responsible for return shipping costs unless the item arrived damaged.
🔹 Opened or Used Items
For hygiene and safety reasons, we cannot accept returns on opened or used products.
Please carefully review your order before opening to ensure it is correct.
🔹 Damaged Items
If your item arrives damaged, you are eligible for a one-time exchange or refund.
Proof of damage (such as clear photos of the package and product) must be submitted within 48 hours of delivery.
Exchanges or refunds will not be processed without valid proof of damage.
🔹 Exclusions
We reserve the right to refuse returns or exchanges on items that:
Are returned after the 14-day window.
Show signs of use, tampering, or are not in their original condition.
Have been personalized or mixed with other products.
For these reasons, we encourage you to review your order carefully before making a purchase, as we strive to ensure a smooth and satisfactory buying experience for all our customers. Thank you for your understanding as we strive to maintain a high standard for our exchange process.
Contact Us
If you have any questions about our Returns Policy, please contact us by e-mail support@ceperfume.com