Return Policy

All sales are final, and we do not offer refunds under any circumstances. Once your order is placed and payment is completed, cancellations are not permitted. We do understand that issues can arise during delivery, which is why we provide a one-time exchange option solely for items that arrive damaged. However, it is essential to provide proof of delivery damage in order to qualify for this exchange; without such evidence, we cannot process any returns or exchange.

All items submitted for exchange will undergo a thorough review process. Please note that certain conditions may lead to a refusal of the exchange. Specifically, products that have been altered or personalized will not be accepted. Additionally, items that are unsuitable for return due to rapid deterioration or hygiene concerns will also be excluded. If a product has been inseparably mixed with other items, it will not qualify for an exchange either. We reserve the right to decline returns for any merchandise that does not comply with these outlined conditions, at our sole discretion.

For these reasons, we encourage you to review your order carefully before making a purchase, as we strive to ensure a smooth and satisfactory buying experience for all our customers. Thank you for your understanding as we strive to maintain a high standard for our exchange process.

Contact Us

If you have any questions about our Returns Policy, please contact us by e-mail support@ceperfume.com